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Innomed Warranty
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One year for defective merchandise. Our instruments are designed for a specific purpose and should be used accordingly. Warranty is void if instrument has not been maintained properly or used for its intended purpose.
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Return Policy
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Our return policy is simple:
All Innomed, Inc. instruments (except disposable items) are returnable for a full credit (undamaged) within 30 days.
A Returned Merchandise Authorization (RMA) number must be obtained from Innomed Customer Service before returning product. Items returned without an RMA number will not be processed until an RMA number has been obtained.
*CLEAN AND STERILIZE ALL POTENTIALLY CONTAMINATED PRODUCTS PRIOR TO RETURNING TO INNOMED.*
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The Innomed Sterilization Confirmation Form must be completed and returned along with accompanying items. Please note that Innomed will not accept any items that are not returned with this form.
*It is unlawful to transport bio-contaminated products through interstate commerce.*
To obtain an RMA number, please contact Innomed Customer Service at:
U.S. - Call us toll free at 1-800-548-2362.
Outside the U.S. - eMail yva@innomed.net
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Repair Policy
& Procedure
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In the event that you have an Innomed instrument that requires repairs, please contact us with specific information, such as the product number and a description of the needed repair for the RMA to be issued. Once inspected, we will send you a quote for the repair of the instrument, along with the price of a new item. Customers must approve repair costs before we will proceed with repairs.
To obtain an RMA number, please contact Innomed Customer Service at:
In the U.S., call us toll free at 1-800-548-2362.
international (outside the U.S.), eMail yva@innomed.net
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CupX Blade Discount Program
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Click the link below to download (in PDF format) an explanation of our
Blade Discount Program for the CupX System.
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CupX Blade Discount Form
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Click the link below to download (in PDF format) our Blade Exchange Form for the CupX System.
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Incident, Complaint, or Repair Form
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In the event you have an incident, complaint, or repair to report, please complete this form and submit it to us via email, info@innomed.net.
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© 2023 Innomed, Inc. All rights reserved.
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